Quality Care Draws Couple From Arizona
 When Bill and Lorraine Humphrey left Southern California for Arizona, they didn’t realize they were also leaving behind quality care for those desiring bloodless medical treatment. The couple was assured by Arizona doctors that their wishes regarding blood would be respected. Lorraine says, “They go along with it until you have a problem. Then there really are problems.” Dealing with Bill’s medical problems in Arizona convinced the couple to contact the doctor they had known for many years in California, Dr. Vinod Malhotra. When Lorraine was diagnosed with colon cancer she said she didn’t want to go through the hassles experienced in Arizona and trusted Dr. Malhotra to get them the best bloodless care.
Dr. Malhotra referred the Humphreys to a surgeon, Dr. Kelly Francis. Lorraine’s confidence in Dr. Francis grew as all her questions were answered and Dr. Francis took the time to explain everything thoroughly. Lorraine said she had not experienced that at other hospitals. “The doctors hardly give you the time of day,” she said. Dr. Francis, who makes it a practice to avoid using blood transfusions for anyone, loves bringing her patients to Chapman Medical Center. “It’s a nice environment,” she said, “The staff is always in a good mood. They seem to really enjoy being there.”
Lorraine was scheduled for a laparoscopic colectomy. Until recently colorectal surgery required a large incision and extended recovery time. But a laparoscopic colectomy requires only a few small incisions. In addition, a telescopic video camera gives surgeons a better view of internal organs than can be achieved with the naked eye in traditional procedures. This makes it easier to detect and stop bleeding quickly. Doing the procedure laparoscopically results in shorter hospital stays, fewer side effects and less blood loss. Patients, “…usually get back to their routines quicker…and do better post-operatively,” said Dr. Francis. Most patients who need colorectal operations are candidates for laparoscopy.
Lorraine’s surgery was successful and practically pain free. “No hospital stay can be completely pleasant,” she said, “but Chapman was a good place to be. It’s cleaner than other hospitals, real clean. Even the food is better than expected.” Husband Bill chimed in to say, “Everything was well organized and efficient.”
Lorraine enjoyed talking with her nurses about our bloodless program and felt completely respected. From the hospital to the doctors and nurses, to the bloodless staff and even the food, Lorraine said, “I truly haven’t got any complaints.” She will definitely head back across the border to Chapman Medical Center should it become necessary in the future.
If you have any questions about laparoscopic procedures or any bloodless concerns, please call us at (800) 970-9470.
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