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Patient's Rights & Responsibilities

SUMMARY OF PATIENT’S BILL OF RIGHTS

It is the policy of Chapman Medical Center to admit and treat all patients without regard to race, religion, sex, color, age, disability or national origin. The same requirements for admission are applied to everyone and patients are assigned with the hospital without regard to race, religion, sex, color, age, disability or national origin.

 

The patient has the right to:

  • Considerate, safe and respectful care
  • Have a family member and own physician notified of admission to the hospital
  • Know the identity of physicians, practitioners, caregivers, nurses, and others involved in their care
  • Understandable information concerning diagnosis, treatment and prognosis
  • Make decisions about the plan of care prior to and during the course of treatment
  • Request or refuse treatment
  • Participate in medical experimentation and their refusal to participate, if so desired will not compromise their care
  • Expect reasonable responses to reasonable requests made for services
  • Appropriate assessment and management of pain, information about pain and pain relief measures and to participate in all aspects of their care including pain management
  • Have an advance directive
  • Have personal privacy respected
  • Confidentiality
  • Security and safety
  • Be free from restraint and seclusion
  • Expect reasonable continuity of care when appropriate
  • Be informed by the physician of continuing health care requirements following discharge
  • Be informed of which hospital rules and policies relate to the patient
  • Designate visitors of your choosing
  • Have your wishes considered, if you lack decision making capacity, of who may visit
  • Access, request change, explain disclosures of your health information and hospital bill
  • Exercise these rights without regard to sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation or marital status
  • You have a right to issue a complaint freely and have it promptly investigated and resovled
  • You may file a complaint with the Department of Health Services or with the Joint Commission.  The Joint Commission policy forbids accredited organizations from taking retaliatory actions against employees for having reported quality of care concerns to The Joint Commission.

E-Mail: 
complaint@jointcommission.org
 
Fax: 
Office of Quality Monitoring
(630) 792-5636
 
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

If you have questions about how to file your complaint, you may contact the Joint Commission at this toll free U.S. telephone number, 8:30 to 5 p.m., Central Time, weekdays.

Download the complete Patient’s Rights and Responsibilities.

Download the complete Patient’s Rights and Responsibilities in Spanish

 

SUMMARY OF PATIENT’S RESPONSIBILITIES

Patients are responsible for:

  • Providing information about past illnesses, hospitalizations, medications, and other matters related to health status and asking questions about their health status or treatment
  • Informing their physicians and other care-givers if they anticipate problems in following prescribed treatment
  • Accepting the consequences for refusal of treatment
  • Providing necessary information for insurance claims and for working with the hospital to make payment arrangements, when necessary
  • Following hospital rules and regulations
  • Showing respect and consideration for the rights of other patients and hospital personnel
  • Recognizing the impact of their life style on their personal health
  • Reporting any risk in their care and their condition

Download the complete Patient’s Rights and Responsibilities.

Download the complete Patient’s Rights and Responsibilities in Spanish.



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